Marketing Network

After-sales service

Our company has specially set up a technical service department to be responsible for after-sales service staff, so as to serve users more quickly and quickly, establish a complete after-sales service file, and understand and track the use of instruments at any time.
To this end, our company can make the following solemn commitments to all users:
 
1. Sincere service attitude of pre-sales and after-sales personnel.
2, the goods to the buyer's site, free of charge to send personnel to install and debug.
3, free on-site training operators, until the operator can operate skillfully.
4. The instrument is repaired free of charge during the warranty period (the warranty period is one year after the instrument is accepted and the motherboard is guaranteed for three years), life-long maintenance and free software upgrade.
5. Our company is responsible for all losses incurred during the transportation of the product, and our personnel will unpack the product after arriving at the user's place.
6. If there is a failure during the operation of the product, you can call the technical service department of our company and give a reply within 1 hour after answering the phone. Within 24 hours (except holidays), technicians will go to the site to deal with the failure.
7, our company can provide long-term instrument wearing parts.
8. Even if the product runs without fault, our company will send personnel to visit the user more than twice a year to understand the operation of the product, guide the maintenance of the instrument, and store the situation in the user file.